Customer Service Policy Refund Policy - 1879 Words

Group Assignment Contribution – Refund Policy As part of the group work, my contribution is the â€Å"Refund Policy† and how it works as one customer service policy. A refund policy of a business is that details how a member of staff will/must handle irate customers who for some reasons want a refund for goods or services purchased or who want some questions answered on a particular product that they have bought and used. 1.1 / 1.2 Every business has a mission to be able to achieve great customer satisfaction and generate good income level. Apart from achieving customer service, a business might put in place a customer service policy to monitor staff performance within the business as well to identify training for members of staff. In order to achieve this, the business design policies and procedures that will help generate direction to best serve its customers. These policies would normally be a code of conduct that staff must follow when serving customers. The customer service policy may include how to deal with an irate customer who for some reasons want a refund for goods or services purchased or who want some questions answered. Researching the customer service policy of Travelodge, it has a long list of items that stipulates how customers are to be served for the betterment of the hotel. The policy is designed in such a way that it suits both the business and the customers. Amongst the policies covered by Travelodge customer service booklet include; †¢ Contract betweenShow MoreRelatedCustomer Service Policies1108 Words   |  5 Pages CUSTOMER SERVICE Submitted by Florentina Mihaela Badea ID Number: 21056 TABLE OF CONTENTS : 1) Customer Service Policy...................................................................... 2) Reasons for Customer Service Policy............................................... 3) Conclusion.........................................................Read MoreUnit 311598 Words   |  7 Pagessell more goods to the same customers if a large variety of goods are presented than to sell the same kind of goods to many customers, Primark follows this principal acting as universal suppliers. Advantages of department stores like Primark: Shopping convenience: They allow customers to purchase all their goods under one roof instead of purchases different goods from different stores, this is a convenience to both customers and Primark as it saves the customers time and saves Primark timeRead MoreEvaluation Of Customer Service Plan1512 Words   |  7 Pagesevaluation of customer care strategy. I decided to do my report on Turkish Airlines because I had experienced their customer service and purchased products from them several times. Customer Service Plan Turkish Airlines values all of its customers and is continually working to improve its services and to offer the safest and most comfortable trip to every customer. The following Customer Service Plan provides a summary of the actions taken by Turkish Airlines to assist its customers. This Customer ServiceRead More Customer Needs Essay1402 Words   |  6 PagesCustomer Needs In order to satisfy customers and to gain repeat business, it is essential that Morrisons satisfies their customer’s needs. Morrisons do this by providing the best customer service possible and offering customers with their wants and needs. By providing the best services for customers will align to high profits and a well-known and liked business for Morrisons. This will gain customer loyalty and ensure that they shop repeatedly at Morrisons. The different customer’sRead MoreThe Customer Service Department of a Business Essay1342 Words   |  6 PagesThe Customer Service Department of a Business Customer service, a department within a company, which tries to ensure that customers are happy, both with the goods or the service the business/company is providing, also the manner in which the manner they are served by employees and the company approach towards them. All businesses need customers to buy their products and services. In order to do this companys and businesses must treat customers respectively so thatllRead MoreCincom Systems: Business Analysis755 Words   |  3 Pagesproduct divisions, the largest being the Acquire Division, which specializes in enterprise software for streamlining the Configure, Price Quote (CPQ) processes in complex manufacturing companies. The adjustments, returns and refunds discussed in this analysis are based on the policies and strategies of the Acquire Division of Cincom Systems. The organizations MISSION (what business it is in or what it is supposed to do). The mission of the Acquire Division of Cincom Systems is to create, market andRead MoreCase Study : Employee And Manager881 Words   |  4 Pageshis manager are presented with an unruly customer whose request is in violation of company policy. Austin, the employee, does his best to politely explain to the customer why he cannot fulfill their request. Once Suzette, the customer, begins to make a scene, Austin’s manager gets involved. Phil, Austin’s manager, resolves the situation by complying with Suzette’s request. After the exchange, Suzette is now satisfied while Austin is angry. Although the customer was happy, both Austin and Phil couldRead MoreCancellation And Returns : Adi Readymade Centre Pvt. Ltd.896 Words   |  4 Pagescommitted to providing its customers complete satisfaction. We strive to enhance the shopping experience of the customers, while providing the best quality products and services. We believe in keeping our customers happy. Our customer f riendly return policies are created by keeping you in mind and we ensure you that you will be satisfied and never disappointed with these steps. However, it is always an unfortunate situation when you may have to return a product for refund or replacement, but an easyRead MoreCase Study : Automatic Price Protection Introduced By Tweeter1145 Words   |  5 Pages†¢ This report is written to determine whether Automatic Price Protection introduced by Tweeter will be a successful strategy to keep the electronic store able to compete in intense competition of electronic store. The trends of APP refunds are increasing every period until it reached cumulatively $783,863 in December 1995. Tweeter market share is considered very low in New England Market. Tweeter was not able to compete with market that has bigger market share and offer cheaper price. †¢ Causes thatRead MoreProduct Retail Price Service Fee Essay923 Words   |  4 PagesSuggested Product Retail Price Service Fee CD Record $8.99 - 18.99 per CD Single Digital Download $0.99 - 1.29 per download Album Digital Download $0.99 - 12.99 per download Artist Brand T-Shirt $6.00 - 30 per t-shirt Concert Ticket $10 - 45 per ticket Record Production Cost Costs Percentage* Cost Per Dollar* Musicians Union 1% $0.16 Manufacturing/Printing/Packaging 5% $0.80 Publishing Royalties 5% $0.80 Retail Profit 5% $0.80 Distribution/Transportation 6% $0.96 Artist Royalty 10% $1.60 Label